Joshua Jackson


Joshua Jackson Media Troubleshooting

Q: How do I access the files/videos?
A: First, there are various things that you need to know when downloading the videos and attempting to open them to view.

  • All files are in a ZIP format. You must have an unzipping program like WinZip (which you can download for free), to open the files once you have saved them to your computer.
  • Be sure that you have the right program to actually view the file. Know your file extensions. When the files are posted here, we will list what program will be needed to view the video. Our most popular video formats are Windows Media Player and Real Audio. All can be downloaded free of charge.

Q: I can’t view the videos! What can I do?
A: Be sure that you are using the correct video format. You can’t always watch a WMA file in Real Audio. You will also want to be sure that you’ve downloaded the most current version of the video format. The links above will direct you to the most current version. You may also need a program called, DIVX. This is a coding system that is needed for some WMA files. You can click the DIVX link to download the program for free.

Q: There’s no sound when I watch the video!
A: Again, you will need to download the most current version of Windows Media Player and Real Audio. The files may have been created with new software, and will not work any other way. Most of the time, when you upgrade your formats, you can hear the videos again.

Q: I can’t get the files to download. Any suggestions?
A: There are a few “tricks” to downloading the files:

  • Clean out your internet browser’s cache
  • empty your recycle bin
  • close our
  • go back in and try again

If that doesn’t work, you may want to try downloading the second video (if applicable) listed for the file.

This is the extent of what I can offer to you for downloading and viewing the files here at I hope they help you in some way. If you find that there is something that hasn’t been answered, please let me know, and I will do my best to answer it. Thanks for your continued support!

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